Responsible Gaming

Ripper Responsible Gambling is central to our service and to the way we interact with our players. We aim to create a safe environment where Australian customers can make informed choices, set sensible limits and seek help when gambling stops being enjoyable. Our team prioritises player welfare through clear policies, practical tools and trained support staff who can act quickly when risk indicators appear. By promoting transparency, early intervention and access to professional resources, we work to reduce harm and foster responsible play across all accounts and communications.

Player protection principles

Keeping players safe is a core responsibility. Policies are designed to prevent harm, protect minors and ensure that all activity is voluntary and informed. Our approach emphasises prevention - identifying risky patterns early, providing clear information on risks and offering responsive account controls that players can use without delay.

Tools to manage gambling activity

Deposit and loss limits

Players can set daily, weekly or monthly deposit and loss limits to control spending. Limits are adjustable through the account dashboard and can be reduced immediately; increases are subject to a cooling-off period to discourage impulsive changes. We encourage setting limits in AUD that reflect individual budgets and circumstances.

Time limits and session controls

Session reminders and time limits are available to help manage play duration. Notifications appear during sessions to prompt breaks, and automatic session cut-offs can be enabled to enforce rest periods. These tools are simple to activate and intended to support healthy gaming habits.

Self-exclusion and account restrictions

Self-exclusion options allow players to block access for defined periods or permanently. Requests are processed promptly and produce immediate account restrictions. Where appropriate, additional verification and support information are provided to help with the exclusion process and to prevent accidental re-entry.

Recognising signs of problematic behaviour

Warning signs include chasing losses, significant changes in deposit frequency or amounts, gambling despite negative consequences, and neglecting responsibilities. Our systems monitor for these patterns and our support staff are trained to intervene with guidance, limit suggestions or escalation to self-exclusion where needed.

Guidance for staying in control

Practical steps include setting strict personal budgets, using the limits we provide, scheduling regular breaks, and avoiding gambling when under stress or influence. Discussing gambling habits with trusted people and keeping financial safeguards in place - such as limiting card access - can further reduce risk.

Access to professional help and support organisations

For Australians seeking help, recommended services include BetStop for self-exclusion from licensed wagering services, Gambling Help Online, Lifeline (13 11 14) and state-based Gambler’s Help services. We will provide contact details and referrals on request, and cooperate with appropriate support agencies to assist players in accessing professional treatment and counselling.