Support is available 24/7 to help with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat, email or phone for assistance with deposits, withdrawals, KYC queries and gameplay problems. Use the channels below to raise a request, check an open case or send feedback. We handle account updates, payment checks and technical troubleshooting and will reply through your chosen communication channel when a team member is available.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email support |
| General enquiries | [email protected] - billing and account questions |
| Affiliate enquiries | [email protected] - partner relations |
| Phone | +61 2 9483 5176 |
| Working hours | Mon-Sun, 08:00-00:00 AEST |
Contact by email
Please contact us by email for detailed requests, account issues or any matter that requires explanations or supporting documents. Include a clear subject line, your full name, account ID and current contact details, and attach relevant files to speed processing. Providing complete information helps avoid delays and lets our team respond accurately and promptly.
Submit your enquiry
Response Time
Support requests are typically handled within one business day. Most enquiries receive a reply within 24 hours; more complex issues - such as account verification or payment investigations - may take longer depending on the case and the information required. We'll keep you updated by email or live chat and aim to resolve urgent matters as quickly as possible.
Feedback
Tell us what you think - share feedback, suggestions or ideas to improve the site. Use the feedback form or email and include details like page, device and a brief description. Submissions are reviewed and help shape updates to features, promotions and support. Thanks for your input - it helps us make the site easier to use for everyone.